Installing Adobe Creative Cloud
These instructions are for Adobe accounts that are associated with a Bard email address and Bard assigned license. It is possible to sign up for a personal Adobe account or trial using your Bard email address, but these personal accounts will not be supported by the Bard IT department. If you wish to be assigned a Bard licensed Adobe account you must request one on this page. Student licenses will automatically be provisioned after completing the request form, while staff/faculty requests are reviewed by the software team.
Prior to installing Adobe Creative Cloud, make sure to uninstall any existing Adobe software installations. See the FAQ section for additional details on using Adobe Cleaner.
Installation
After a license has been assigned to your Bard account go to: the Adobe login page and log out if you already have an account that is signed in. From either the Adobe Creative Cloud app or from account.adobe.com.
- Enter your Bard email address and click continue (DO NOT choose 'Continue with Google')
- Choose COMPANY OR SCHOOL ACCOUNT (if given the option)
- Choose NERCOMP if given a choice between Bard College and NERCOMP
- Choose Sign in with SSO (if given the option)
- Enter your Bard email address and password
- Click on Access your apps and services (Adobe for Enterprise; NERCOMP - Bard College)
- A page will open with all of the Adobe applications available with your Bard assigned license. Choose the ones you wish to install and follow the onscreen install prompts provided by your computers operating system.
FAQs
What are the system requirements?
This page has the system requirements for all Adobe applications - if you run into trouble during the install, please check these requirements before contacting the Help Desk.
What do I do if the install process stalls?
The Adobe installers and uninstallers can take CONSIDERABLE time and can look like they have stalled, even on the first window that comes up. Be prepared to give any individual install at least an hour to complete.
Why is Adobe telling me my trial has ended or I need to purchase a license?
You may just need to sign out and sign back in, and/or you are still signed into Adobe somewhere on the computer with your personal adobe id.
- Close all Adobe products
- Open Adobe Creative Cloud
- Sign out of Adobe Creative Cloud
- It will prompt you to sign back in - click on Sign in and it will take you to a browser page.
- Follow the sign-in instructions above
- If you still seeing this message, contact the Help Desk for further assistance.
Why am I not seeing an option for School or Company account?
You are likely either signed in with a personal account or have not requested/been assigned a Bard issued license.
- Close all Adobe products
- Open your default browser and go to: account.adobe.com
- If you are automatically signed in on that site, then sign out.
- Open Adobe Creative Cloud and sign out of any accounts
- Sign back into the Creative Cloud app with the instructions above.
- If you still are not seeing the School or Company account option, contact the Help Desk for further assistance.
How do I uninstall Adobe Creative Cloud?
Uninstall instructions for PC and MAC are here - as well as recommendations for what to save before uninstalling