Troubleshooting & FAQs When I swipe my card I see a message saying "user ID not recognized"This usually happens due to incorrect info in our print system or a damaged magnetic strip. Most often this happens when a users ID card is replaced. Contact the helpdesk to verify your ID details on our print server. There are no documents in my print queueTry uploading your document(s) again to see if they show up. If not contact the helpdesk for further assistance. My print balance is empty or isn't correct.The helpdesk is unable to view student account information. If your card is recognized by the machine but there is an issue with your remaining balance contact the student accounts office for assistance. The printer is out of paperReams of paper may be left near the printer in some labs. Paper can be added to any of the paper trays found near the bottom of the printer. If a student Lab Monitor is present in the lab you can request their assistance. If there is no paper and a Lab Monitor isn't on duty please contact the helpdesk and let us know the printer location. The printer jammed during my print jobIf a jam cannot be resolved using the onscreen instruction, request the assistance of an on duty Lab Monitor or contact the Helpdesk. I want to print a document in color or a larger formatPrint jobs that require color or non-standard formats can be submitted to Central Services via printjob@bard.edu.