Adobe CC Troubleshooting

The install process has stalled.

The Adobe installers and uninstallers can take considerable time and may look like they have stalled, even on the first window that comes up. Be prepared to give any individual install at least an hour to complete.

Adobe is telling me to sign up for a trial or purchase the software.

You may need to sign out and sign back in, you are likely still signed into Adobe somewhere on the computer with your personal Adobe ID.

Close all Adobe products.
Open and sign out of Adobe Creative Cloud.
Sign back in and it will take you to a browser page. Follow the sign-in instructions.

I don't get the option for a school or company ID.

Close all Adobe products.
Open your default browser (or each browser in turn if you are not sure which is your default) and go to account.adobe.com
If you are automatically signed in on that site, then sign out.
Open Adobe Creative Cloud and sign out if you are signed in.
Sign back in

How do I uninstall previous versions of Adobe?

Adobe uninstall instructions for PC and MAC can be found here.